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Changes to our farm policies:
Be advised that we may may amend or change our farm's privacy, products policy, or plant policy from time to time, without notice of any kind.
PUBLIC NOTICE
OUR PLANTS & PRODUCTS POLICIES:
Plants are living things. They require proper care and attention. We care for our plants while they are on our farm. As soon as they leave our farm, they become your responsiblity. We do not offer ANY warranties of any kind on any living material or products purchased at our farm or by our farm. Please be sure to provide the proper care and attention as required by your plants.
Cancellations Policy:
Any cancellations for orders of any kind placed with our farm are not accepted, because our farm immediately reserves and holds the ordered plants or products for the customer the very moment the order is placed either verbally or in writing. Therefore, we cannot accept any cancellations. All deposits are non-refundable once placed for either mail orders or pick-up orders.
Replacement Policy:
If notified in writing within three (3) days of delivery that your plant died, and you follow our written and verbal instructions, we may offer to replace your plant. However, customer(s) will be responsible for at least 25% of the total order cost (minimum $25.00) and all shipping and handling costs for our farm to ship customer replacement plants via. guaranteed second day delivery service.
All plants must be returned in the original box. They must be complete, not shreadded, separated roots or brokein into pieces, so that we can properly analyze the cause of any possible plant death. However, there is no guarantee of any refunds of any kind. We do not refund money. We will only consider a fair plant exchange with customers if customer is cooperative and follows our policies as clearly outlined above. If customer(s) are unwilling to honor our company policies at outlined, then there is unfortunately nothing we can do for customer other than provide advice.
Refund Policy:
We do not refund any money once an order is placed verbally or in writing. Our plants and/or products can not be returned without first obtaining the express written authorization and permission of our farm. In all cases plants or products cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way.
Shipment and Shipping Policy:
If our shipper(s) including but not limited to the U.S. Postal Service, Fed Ex, UPS or any other shipper damages plants and/or products in shipment, then the customer should promptly file a written complaint against the shipper, who in turn will be responsible to reimburse our farm for the shipment to be replaced once payment is received from the shipper.
This includes, but is not limited to cases where the shipper does not properly call or notify the customer of plants arrival and/or situations where shipper allows plants to sit in post office over an extended period of time because it failed to notify customer in an immediate manner.
Missing Plants Policy:
It is very rare, but mistakes do sometimes happen. As such if you are missing a plant, we must be notified in writing within three (3) days of your receipt of plants. At such time, we shall consider replacing plants after a proper investivation takes place within our staff and records.
Products Policy:
Our intent is that you receive the highest quality plants. We show pictures of various plant sizes on our website to encourage similar comparisons to the various types of plants that we currently sell to the public. We do not ship plants in pots or containers. All plants are shipped in a semi-bare root state.
Most of our plants are pruned back prior to shipping to help them transplant better and ship easier. We also do this as a courtesy to our customers.
It is the customers responsibility to "know their regional climate" and know when the "right time" to plant is in their required zones. Our farmers are NOT experts at knowing all the various zones and weather patterns, weather conditions across the country. Therefore, we soley rely upon the customer(s) to advise us when they would like to order plants.
If customer orders plants during a time of year that is not suitable for planting in his/her region of the country, then customer(s) hereby accept all responsiblity if plants die.
Thank you for your business!
Privacy Policy:
This privacy policy covers our treatment of personally identifiable information that we collect when you are on our website, and when you use our services, including our contact us secton of the website. This policy also covers company treatment of any personally identifiable information that our partners share with our farm or that our farm may collect on a partner's site. We DO NOT share any of your personal information for any reason of any kind. All information is kept private and strictly confidential. It may be shared with our staff members who are responsible to service your account.
Information Collection:
Our farm uses information for two general purposes: to fulfill your requests for farm produce or products, and to contact you about the status of your order with our farm. We may use the information to prospect for additional future business.
Information sharing and disclosure:
Our farm will NOT sell or rent your personally identifiable information to anyone for any reason. Our farm will only send personally identifiable information about you to other companies or people when:
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We have your consent to share the information;
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We need to share your information in order to provide the product you have requested.
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We need to send the information to companies that work on behalf of our farm to in order to service a product for you. (Unless told otherwise, these companies do not have any right to use the personally identifiable information we provide them beyond what is necessary in assisting us).
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We respond to subpoenas, court orders or legal process; or
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We find that your actions on our web sites violate our farm's Terms of Service or any of our usage guidelines for specific products.
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